Refund Policy

Last updated: October 2025

1. Introduction

At HODHOD LLC, customer and partner satisfaction is important to us.
This Refund Policy explains when and how refunds may be issued for products or services purchased through our website hodhodllc.com, or in connection with wholesale or distribution orders.

By placing an order or engaging in business with HODHOD LLC, you agree to the terms outlined below.

2. Wholesale & Authorized Orders

HODHOD LLC operates as a U.S.-registered wholesale distributor and Amazon FBA reseller.
All orders are processed based on supplier verification, brand authorization, and product availability.

Because of the nature of wholesale transactions, all sales are considered final once an order is confirmed and payment has been processed, unless otherwise agreed in writing.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • The product you received is defective, damaged during shipping, or incorrectly supplied.
  • The order was canceled before shipment or processing.
  • A verified supplier or brand partner issued a credit or return authorization that applies to your order.

To qualify for a refund:

  • You must contact us within 7 business days of receiving the order.
  • You must provide proof of purchase, order number, and photographic evidence (if applicable).
  • Returned items must be unused, in their original packaging, and approved by HODHOD LLC before shipment.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Products that have been opened, used, or altered after delivery.
  • Special-order or custom-branded products.
  • Downloadable or digital materials.
  • Orders placed with incorrect customer or business details.
  • Any third-party costs (e.g., shipping, customs, or handling fees) unless proven to be an error on our part.

5. Refund Method

If your refund request is approved, we will process it using the original payment method within 7–10 business days after receiving the returned item or approval confirmation.

Depending on your payment provider or bank, the refund may take additional time to appear in your account.

6. Order Cancellation

Orders can only be canceled before shipment.
Once your order has been packed, labeled, or transferred to logistics, it cannot be canceled or refunded.

If your order was placed in error, please contact us immediately at the email below.

7. Damaged or Incorrect Shipments

If your order arrives damaged or incorrect, notify us within 48 hours of delivery with supporting photos and your invoice number.
Our support team will arrange a replacement or issue a refund once verified.

8. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time.
Any changes will take effect immediately upon posting on this page, with the “Last updated” date revised accordingly.

9. Contact Us

For refund or return requests, please contact:

📧 Email: contact@hodhodllc.com
🏢 Address: 100 24th St West Ste 1 #3172, Billings, MT 59102, USA
📞 Phone: +1 (406) 417-2656